Service & Maintenance Engineer

Service & Maintenance Engineer

Location: West London
Employment Type: Permanent, Full-time
Salary: Competitive, dependent on experience

About the Role

Our client is looking for an experienced Service & Maintenance Engineer to join their growing team, covering commercial and industrial sites across West London.

This is a field-based role focused on the servicing, preventative maintenance, fault diagnosis, repair and minor quoted works of fire and security systems. You will play a key role in ensuring systems remain operational, compliant with relevant British Standards and manufacturer requirements, and continue to meet customer needs throughout their lifecycle.

The ideal candidate will have strong technical and fault-finding skills, a proactive approach to problem-solving, and excellent customer service abilities.

Key Responsibilities

• Carry out planned preventative maintenance, servicing and reactive repairs on fire and security systems, including:

• Fire Detection
• CCTV
• Access Control
• Intruder Alarms

Diagnose system faults and complete effective repairs to minimise downtime and disruption for customers. Test, inspect and verify system performance in line with relevant British Standards and manufacturer requirements. Complete routine system testing, inspections and minor system modifications. Liaise directly with customers, explaining findings and providing technical advice where required. Carry out remedial works and minor system improvements. Complete accurate service reports, maintenance records, certificates and compliance documentation. Work closely with service coordinators, project managers and other internal teams to manage and prioritise workloads. Maintain full compliance with site Health & Safety requirements, including PPE, RAMS and safe systems of work. Maintain tools, test equipment and company vehicles to a high standard. Support and mentor trainees and junior engineers when required. Participate in an on-call rota.

Skills & Experience

Essential

• At least 2 years' experience servicing and maintaining fire and security systems.
• Experience with Fire Detection, CCTV, Access Control and Intruder Alarm systems.
• Strong knowledge of relevant standards, including:

• BS 5839
• BS EN 50132
• BS EN 50133
• BS EN 50131

Excellent fault-finding and diagnostic abilities. Good understanding of networking and IP-based systems. Strong communication and customer service skills. Ability to work effectively with customers, colleagues and other trades. Full UK driving licence. Ability to successfully obtain Full Security Vetting (NPPV2 Full).

Desirable

• Industry-recognised fire and security qualifications, such as FIA units.
• Manufacturer-specific training and experience.
• Experience working with a range of manufacturers' equipment, including:

• Advanced
• Hikvision
• Paxton
• Texecom
• Galaxy
• Orisec

IPAF and/or PASMA certification.

Salary & Benefits

• Competitive salary, dependent on experience.
• Overtime and on-call allowances.
• Company vehicle and fuel card.
• Company uniform and specified tools provided.
• Optional personal use of company vehicle, subject to declaration.
• Pension scheme.
• Professional development and training opportunities.
• Access to an onsite demonstration facility.
• Collaborative and inclusive working environment.
• Free membership to an onsite Health Club.
• 23 days' annual leave plus bank holidays, with a minimum additional 3-day allocation for the Christmas shutdown.
• Free access to an Employee Assistance Programme.

Apply Today

If you are an experienced Fire & Security Service Engineer, Security Systems Engineer, Fire Alarm Engineer or Service & Maintenance Engineer looking for a permanent opportunity across South/West Wales, Bristol or Somerset, our client would be interested in hearing from you.

Our client is an equal opportunities employer and welcomes applications from all suitably qualified candidates.