Pagerduty Engineer/SME - Remote

Role :: Pagerduty Engineer/SME

Location :: Atlanta, GA / Remote

Fulltime_Permanent Role

 

Job Description

Own end-to-end PagerDuty platform configuration including services, escalation policies, on-call schedules, event rules, notification profiles, and integrations

Design and implement urgency and routing models aligned to business criticality

Configure time-based routing to restrict non-critical alerts from triggering out-of-hours pages

Implement intelligent alert grouping and event orchestration for high-volume services

Drive alert noise reduction across all integrated monitoring sources

Define and maintain event rules including suppression, deduplication, and priority downgrades

Implement flap detection and alert consolidation for repetitive CI/service alerts

Configure maintenance window integrations for automated alert suppression during planned changes

Maintain suppression transparency and reporting for all suppressed alert classes

Design and manage on-call schedules including follow-the-sun coverage and rotation policies

Audit and optimize alert routing accuracy to ensure correct first responder assignment

Build and maintain incident runbook library with linked diagnostics and remediation actions

Manage integrations with upstream monitoring tools (APM, infrastructure, cloud, schedulers, webhooks)

Collaborate with monitoring tool SMEs (Dynatrace, SevOne, etc.) for end-to-end alert pipeline alignment

Manage PagerDuty–ServiceNow integration including incident creation and lifecycle synchronization