.Net Developer (Production Support Role)

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you'd like, where you'll be supported and inspired by a collaborative community of colleagues around the world, and where you'll be able to reimagine what's possible. Join us and help the world's leading organizations unlock the value of technology and build a more sustainable, more inclusive world.
Location: Jersey City, NJ
Please Note: Please note that visa sponsorship is not available for this role. We welcome applications from all candidates who are legally authorized to work in the U.S. without the need for current or future employment visa sponsorship.
Job Description
Role Overview
We are looking for a .NET Developer to support Application Maintenance Services (AMS) in a 24x7 production support model. The role involves handling L1 and L2 support activities, troubleshooting application issues, and implementing minor enhancements for business-critical applications.
Key Responsibilities
L1 Support Responsibilities:

• Monitor application health, alerts, and job schedules.
• Perform initial triage of incidents and service requests.
• Resolve basic issues related to application functionality, UI, and job failures.
• Ensure timely ticket acknowledgment and resolution as per SLA.
• Escalate complex issues to L2/L3 teams where required.
• Maintain logs, runbooks, and operational documentation.

L2 Support Responsibilities:

• Analyze and resolve application defects and production issues.
• Perform root cause analysis (RCA) and implement corrective actions.
• Fix bugs and minor code issues in .NET applications.
• Handle data corrections and database-related issues.
• Support deployment and release activities in coordination with DevOps teams.
• Work on performance tuning and optimization of applications.

Technical Skills Required

• Strong experience in .NET technologies (C#, ASP.NET, .NET Core).
• Experience with Web APIs, MVC architecture, and microservices.
• Solid knowledge of SQL Server (queries, stored procedures, performance tuning).
• Familiarity with frontend technologies (JavaScript, HTML, CSS; Angular/React is a plus).
• Experience with IIS server management and debugging.
• Knowledge of version control tools (Git, TFS, Azure DevOps).
• Exposure to logging and monitoring tools (App Insights, Splunk, ELK, etc.).

Desired Skills

• Understanding of ITIL processes (Incident, Problem, Change Management).
• Experience with ticketing tools such as ServiceNow, Remedy, or Jira.
• Exposure to cloud platforms (Azure preferred).
• Familiarity with CI/CD pipelines and DevOps practices.
• Domain experience in Banking, Insurance, or Healthcare is an advantage.

Shift Requirements

• Willingness to work in a 24x7 rotational shift model (including weekends and holidays).
• Participate in on-call support rotation.

Qualifications

• Bachelor's degree in Computer Science / IT / Engineering or related field.

Soft Skills

• Strong troubleshooting and analytical ability.
• Good communication and stakeholder management skills.
• Ability to work under pressure in a high-availability environment.
• Proactive mindset and strong team collaboration skills.

The base compensation range for this role in the posted location is: $90000 to $96665
Capgemini provides compensation range information in accordance with applicable national, state, provincial, and local pay transparency laws. The base compensation range listed for this position reflects the minimum and maximum target compensation Capgemini, in good faith, believes it may pay for the role at the time of this posting. This range may be subject to change as permitted by law.
The actual compensation offered to any candidate may fall outside of the posted range and will be determined based on multiple factors legally permitted in the applicable jurisdiction.
These may include, but are not limited to: Geographic location, Education and qualifications, Certifications and licenses, Relevant experience and skills, Seniority and performance, Market and business consideration, Internal pay equity.
It is not typical for candidates to be hired at or near the top of the posted compensation range.
In addition to base salary, this role may be eligible for additional compensation such as variable incentives, bonuses, or commissions, depending on the position and applicable laws.
Capgemini offers a comprehensive, non-negotiable benefits package to all regular, full-time employees. In the U.S. and Canada, available benefits are determined by local policy and eligibility and may include:

• Paid time off based on employee grade (A-F), defined by policy: Vacation: 12-25 days, depending on grade, Company paid holidays, Personal Days, Sick Leave

• Medical, dental, and vision coverage (or provincial healthcare coordination in Canada)
• Retirement savings plans (e.g., 401(k) in the U.S., RRSP in Canada)
• Life and disability insurance
• Employee assistance programs
• Other benefits as provided by local policy and eligibility

Important Notice: Compensation (including bonuses, commissions, or other forms of incentive pay) is not considered earned, vested, or payable until it becomes due under the terms of applicable plans or agreements and is subject to Capgemini's discretion, consistent with applicable laws. The Company reserves the right to amend or withdraw compensation programs at any time, within the limits of applicable legislation.
Disclaimers
Capgemini is an Equal Opportunity Employer encouraging inclusion in the workplace. Capgemini also participates in the Partnership Accreditation in Indigenous Relations (PAIR) program which supports meaningful engagement with Indigenous communities across Canada by promoting fairness, accessibility, inclusion and respect. We value the rich cultural heritage and contributions of Indigenous Peoples and actively work to create a welcoming and respectful environment. All qualified applicants will receive consideration for employment without regard to race, national origin, gender identity/expression, age, religion, disability, sexual orientation, genetics, veteran status, marital status or any other characteristic protected by law.
This is a general description of the Duties, Responsibilities and Qualifications required for this position. Physical, mental, sensory or environmental demands may be referenced in an attempt to communicate the manner in which this position traditionally is performed. Whenever necessary to provide individuals with disabilities an equal employment opportunity, Capgemini will consider reasonable accommodations that might involve varying job requirements and/or changing the way this job is performed, provided that such accommodation does not pose an undue hardship. Capgemini is committed to providing reasonable accommodation during our recruitment process. If you need assistance or accommodation, please reach out to your recruiting contact.
Please be aware that Capgemini may capture your image (video or screenshot) during the interview process and that image may be used for verification, including during the hiring and onboarding process.
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Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fueled by its market leading capabilities in AI, generative AI, cloud and data, combined with its deep industry expertise and partner ecosystem.