Deputy Technical Ops Lead

Deputy Technical Ops Lead | Leominster, United Kingdom | Remote | £61,500.00 - £78,800.00 This employer is a globally recognised technology and solutions leader, dedicated to making the world safer, healthier, and more efficient. With a strong focus on innovation in areas like AI and cybersecurity, they tackle complex challenges across defense, healthcare, government, and transportation sectors. They foster a collaborative and growth-oriented culture that values diverse perspectives and encourages employees to reach their full potential. The Role • Deputise for the Head of Technical Operations, overseeing daily IT operations and ensuring high availability of infrastructure. • Provide technical leadership and mentorship to IT staff, including conducting performance reviews and identifying training needs. • Act as a senior escalation point for high-priority incidents, driving root-cause analysis and resolution. • Oversee technical projects, system updates, and security implementations across networks, servers, and cloud environments. • Review technical documentation, such as High-Level Designs and Low-Level Designs, on behalf of the Technical Operations Lead. What You'll Need • Typically 5-6+ years of experience in IT support, infrastructure, network engineering, or technical operations. • Proven experience in a team leadership or supervisory role within an IT environment. • Strong knowledge of network infrastructure (VPNs, VLANs, Firewalls, DNS), server administration, and monitoring tools. • Familiarity with ITSM tools (e.g., Jira Service Desk, ServiceNow) and ITIL methodologies. • Excellent communication skills, with the ability to motivate and mentor team members effectively. • An understanding of infrastructure and security best practices. What's On Offer • A competitive salary range of £61,500.00 - £78,800.00 per annum. • Access to flexible benefits, including health schemes, gym memberships, and a cycle to work scheme. • Opportunities for professional development, including technical academies and career development plans. • A supportive and collaborative work environment with a focus on work-life balance. Apply via Haystack today!