Assistant Secretarial Services Manager

Assistant Secretarial Services Manager

London - Hybrid - £65,000-£68,000

A leading law firm is seeking an experienced Assistant Secretarial Services Manager to play a key role in leading and developing a high-performing secretarial team within a busy practice group. This is an opportunity to take ownership of operational delivery, drive efficiencies and work closely with senior stakeholders.

The role:

• Manage the day-to-day performance and workload of secretarial staff (office and remote)
• Ensure effective resource allocation to meet changing business needs
• Build strong relationships with key stakeholders, including Practice Group Leaders, HR and Finance
• Support onboarding, training, mentoring and development across the team
• Coordinate secretarial cover and manage absence, annual leave and HR processes
• Conduct performance reviews, probation checks, and support salary processes
• Review and improve workflows, processes and team structures
• Support practice group operational activity and strategic initiatives
• Champion continuous improvement, including the adoption of new technology and AI tools
• Drive consistency and best practice across the wider secretarial function

About you:

• Proven experience in a supervisory or team management role (minimum 3 years)
• Strong background in a professional services environment (legal experience preferred)
• Confident leader with the ability to influence and build credibility at all levels
• Excellent organisation and workflow management skills
• Strong communication and interpersonal skills
• Advanced IT skills, including Microsoft Office and collaboration tools
• Resilient, adaptable and able to manage competing priorities
• Proactive approach with a focus on continuous improvement

What’s on offer:

• Competitive salary with annual review
• Bonus scheme
• Hybrid working model
• 25 days’ holiday (increasing with service) plus holiday exchange
• Private medical insurance
• Enhanced parental leave
• Flexible benefits platform

If you’re looking to step into a visible leadership role where you can make a real impact, this is a great opportunity to join a forward-thinking legal environment.