Help Desk Analyst - 100%Onsite - Long-term Contract - Columbus, OH - B3777B

Our direct client is looking for a Help Desk Analyst for a 100% Onsite Long-term contract in Columbus, OH.

Note:
- 100% On-site, face to face interviews only

J0B DESCRIPTION:
- HDA1 to help IT Automate and implement new technology to assist with keeping the desktop environment current and running optimally.  

This position will function as a highly skilled HDA with specific responsibilities that include:
- Understanding of Desktop Support and Software Licensing Services.
- Ability to image machines and install complicated software.
- Uses creativity and innovation to automate and streamline processes and procedures. 
- Understands customer support, likes to work with people and can ensure that the customer is satisfied.  
- Ability to troubleshoot in a high-level systematic way.  Ability to identify issues, research cause, and remediate. 
- Experienced in building, setup and removal of desktop equipment (PCs, laptops, phones, peripherals, software, etc.)
- Troubleshoots basic network, software, printing and/or installation problems
- Supports staff hardware moves for facility reorganization.
- Experience with ServiceNow and Knowledge Base preferable.
- Consultant must be available to work a standard 8-hour shift between the hours of 7AM and 5PM. (Expect regular changes to either the earlier or later shift).
- Consultant must be punctual and reliable: arriving at work on time is essential and required as this is a Customer Service Environment.

EXPERIENCE:
- Strong communication/leadership skills. 
- Strong influence, collaboration and negotiation experience. 
- Ability to collaborate with supporting resources across business and/or functional lines. 
- Have excellent oral and written skills/possess strong meeting and work session facilitation skills. 
- Act as the escalation point for high priority support issues.
- Ability to interpret end user license agreements.
- Have the ability to work independently and as part of a team, the ability to manage time and resources to meet assigned deadlines (Service Now Tickets). 
- Have strong understanding of prioritization stemming from the elicitation of system and/or user requirements. 
- Have excellent organizational skills, proven analytical, planning, problem solving, and decision-making skills. 
- Must be knowledgeable in the English language/speak clearly and understandably use the English language.
- Ability to understand and follow processes established for the Service Desk.

SKILL MATRIX:
- IT Service Desk experience - Required 
- IT Troubleshooting experience - Required
- Experience documenting procedures - Required 
- Experience with a Ticketing System is required - Required 

Question 1: The candidate must be local to Ohio. Does your candidate meet this requirement?
Question 2: This position will be 100% on-site, does your candidate agree to this requirement?

Location: 100% Onsite, 1980 W. Broad Street, Columbus Ohio 
Type: Long term contract