Retail IT Helpdesk Lead - ServiceNow & SLA Champion

Cognizant Australia is seeking an experienced IT Support professional to join the ANZ team, delivering technical support for end users and systems across a retail environment. The role emphasizes ITIL processes, ServiceNow reporting, and incident lifecycle management to ensure business SLAs with multiple vendors are met.

The ideal candidate has 4+ years of experience in technical support, familiarity with Azure/Google Admin and Active Directory, and hands-on experience with tools like