NBN Ops Leader - Customer Fault & Activation (Hybrid)
Why This Role Stands Out
This hybrid role offers a fantastic opportunity to lead a team focused on critical customer fault and activation processes, leveraging your expertise in ITIL and Six Sigma to drive impactful service delivery within a reputable organization. You'll thrive here if you're a results-oriented leader passionate about problem-solving and collaborating with stakeholders to achieve ambitious goals. Embrace a supportive culture and flexible work arrangements as you grow your career.
Quick Overview
Job Description
Optus is seeking an experienced leader to guide a team of NBN Customer Fault and Activations Analysts. You will drive excellence in service delivery, coordinating with partners to resolve complex issues and ensure timely activations.
You will apply ITIL and Six Sigma principles, manage budgets, and engage senior stakeholders to meet ambitious targets. Flexible work options and a supportive culture are part of the role.
Skills
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