Customer Insights Manager

Synapri are currently supporting a globally recognised brand in their search for a Senior Customer Insights Manager on a 9 month FTC (maternity cover).

They are looking for someone with proven experience working in a Customer Support, Contact Centre or Service Ops environment (familiarity with ticket queues, SLAs, AHT, shrinkage, workload routing etc) to build a single source of truth for predictive volume forecasts and capacity/staffing models to move toward proactive operational planning.

This company is a modern tech environment so have a preference to candidates who have worked for recognised brands with similar set ups.

KEY SKILLS REQUIRED