Technical Specialist - Junior - Remote / Telecommute

We are looking for Technical Specialist - Junior - Remote / Telecommute for our client in Raleigh, NC

Job Title: Technical Specialist - Junior - Remote / Telecommute

Job Location: Raleigh, NC

Job Type: Contract

Job Overview:

Pay Range $75hr - $80hr

Requirement/Must Have:

• Proven ServiceNow experience: 3+ years.
• Web applications, networks, protocols and email (SMTP, POP3): 3+ years.
• Basic understanding of ITIL v3 methodologies: 3+ years.
• Understanding of enterprise IT architecture: 3+ years.
• Working knowledge of relational databases: 3+ years.
• Web Technologies (XML, HTML, JAVA Script, AJAX, CSS, HTTP, etc.): 3+ years.
• Impeccable time-management and record keeping: 5+ years.
• The ability to take complex end-user requirements to code: 5+ years.
• A positive can-do attitude & willingness to learn: 5+ years.
• A strong personal commitment to quality service: 5+ years.
• The ability to work independently and with a team: 3+ years.
• LDAP directories, such as: Active Directory, eDirectory, OpenLDAP: 3+ years.
• Excellent communication: 5+ years.

Responsibilities:

• Create and manage ServiceNow applications and modules, including form design, workflow creation, and custom scripting.
• Customize ServiceNow modules and applications to fit the specific needs of the business, including incident management, change management, problem management, and more.
• Develop and maintain integrations between ServiceNow and other systems or platforms using web services, APIs, or other integration tools.
• Identify and resolve issues with the ServiceNow platform, including debugging and troubleshooting problems with scripts, workflows, or integrations.
• Develop and maintain technical documentation for ServiceNow configurations, customizations, and integrations.
• Work closely with business analysts, project managers, and end-users to understand requirements and provide solutions that meet their needs.
• Implement best practices for ServiceNow development and administration, including coding standards, testing procedures, and change management processes.
• Participate in system upgrades and maintenance activities, ensuring minimal disruption to business operations.

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• Medical, Dental, and Vision Insurance
• 401(k) Retirement Plan
• Health Savings Account (HSA)
• Disability Insurance (Short-Term and Long-Term)
• Life and AD&D Insurance
• Paid Sick Leave (where required by applicable state or local law)
• Supplemental Insurance Plans
• Identity Theft Protection
• Pet Insurance
• Employee Wellness Programs
• Employee Assistance Program (EAP)
• Career Growth and Professional Development Opportunities