3rd Level WorkFlow Support Specialist

Start your journey with BCD: Grow, connect, collaborate and celebrate with our global team

3rd Level WorkFlow Support Specialist (Remote)

Full time, India, Costa Rica

The primary function of this role is to collaborate with 3rd level support in bug/ error evaluation and detection, perform technical database and GDS resolutions and create test plans for product and development teams.

As a 3rd Level WorkFlow Support Specialist, you will

• Work with support systems to gather information and recreate issues
• Ensure that information gathered is understandable for diagnosis
• Perform database/ technical data configuration
• Provide feedback for product /development teams on issues
• Keep details of new and recurring issues, detect patterns for product and development solutions
• Present methods to simplify technical configurations to enable 2nd level to provide continued support

About you

• Extensive travel reservations & process experience
• Expert level knowledge of GDS Amadeus
• Strong problem solving & process reengineering skills
• Ability to handle medium & high risk projects & accounts
• Programming experience using GDS or non-industry languages (VB, JAVA, .net)
• Excellent verbal & written communication skills in English

What we offer you

At BCD Travel, we work with highly motivated and passionate people. We value open communication, collaboration, and a flexible work-life balance. We offer unique, often global, experiences that empower you to develop and grow within the organization. Sustainability and helping others is also high on our list. We make a difference through charitable activities in our communities across the globe.

About us

BCD Travel helps companies travel smart and achieve more. We drive program adoption, cost savings and talent retention through digital experiences that simplify business travel. Our 15,000+ dedicated team members service clients in 170+ countries as we shape a sustainable future for business travel. BCD's leading meetings and events management and global consultancy services complete our comprehensive suite of solutions for all aspects of corporate travel. In 2024, BCD achieved US$22.9 billion in sales. For more information, visit

Get to know us by reading our blog and checking out our social media:

You'll be offered

• Flexible working hours and work-from-home or remote opportunities
• Opportunities to grow your skillset and career
• Generous vacation days so you can rest and recharge
• A compensation package that feels fair to you, including mental, physical, and financial wellbeing tools
• Travel industry professional perks and discounts
• An inclusive work environment where diversity is celebrated

Ready to join the journey? Apply now!

We're dedicated to building a diverse, inclusive and authentic workplace. If you're excited about a role, but your experience doesn't align perfectly, we still encourage you to apply.

We are committed to providing reasonable and necessary accommodations to ensure all employees can perform their roles effectively. For accommodation requests or further information, contact our Talent Acquisition department at