Project Coordinator

Introduction:

This position plays a crucial role in supporting release management activities, deployment coordination, governance requirements, and cross-team scheduling within multiple Digital teams. The Project Coordinator will assist in strategic release planning, risk management, and production stability activities, ensuring a smooth and efficient software release process.

Responsibilities:

• Schedule and facilitate release readiness meetings.
• Track sprint-to-release alignment.
• Coordinate CRQ and CAB documentation.
• Follow up on approvals, testing signoffs, and deployment readiness activities.
• Monitor release dependencies, risks, and action items.
• Coordinate communications before, during, and after production releases.
• Track release metrics and prepare executive reporting.
• Support environment refresh and deployment scheduling activities.
• Document release outcomes, lessons learned, and process improvements.
• Coordinate handoff activities between project teams and production support.
• Maintain release governance documentation and audit evidence.

Requirements:

Required Qualifications:

• Experience coordinating IT projects, releases, deployments, or change management activities.
• Strong organizational and communication skills.
• Experience managing schedules, action items, and cross-functional coordination.
• Proficiency with Microsoft Office (Excel, Teams, Outlook, PowerPoint).
• Experience working in structured operational or technical environments.

Preferred Qualifications:

• Experience with Jira, ServiceNow, Azure DevOps, or similar tools.
• Knowledge of software development lifecycle (SDLC).
• Familiarity with release management, change management, or production support processes.

Disqualifiers:

• Lack of experience coordinating multiple activities across teams.
• Inability to manage deadlines, documentation, and follow-up activities.
• Poor verbal or written communication skills.
• No experience working with technical teams or operational processes.

Key Success Traits:

• Detail-oriented
• Strong follow-through
• Organized and self-directed
• Comfortable managing multiple priorities
• Strong customer-service mindset
• Ability to facilitate meetings and drive accountability