Help Desk Technician

Chesapeake Containment seeks a Help Desk Technician to support our IT & Technical Support team in Albany, NY. In this role, you'll provide front-line assistance for hardware, software, and network issues, ensuring fast, friendly, and accurate resolution for end users. Using our ticketing system, you'll diagnose problems, escalate when needed, and document solutions. You'll also assist with device setup, user onboarding, and basic account administration. We offer comprehensive training, clear growth paths into advanced IT roles, and a collaborative culture focused on learning and inclusion.