AV Sales Specialist

Position Summary:

The AV Sales Specialist is responsible for selling audio-visual and smart home solutions to residential and commercial clients. This includes entertainment systems, whole-home audio, home theaters, smart lighting, networking, surveillance, and automation products. The specialist will educate clients on the latest technologies, conduct in-home consultations, design custom solutions, and coordinate with installers to ensure exceptional customer experience. The ideal candidate is a high-energy sales professional with a passion for technology, strong interpersonal skills, and the ability to build trust and close sales in a consultative environment.

Key Responsibilities:

New Client Acquisition & Development

Develop new clients through prospecting custom builders, architects, property managers, real estate agents, existing client base, etc.

Maintain CRM documentation for all new client prospecting and follow-up, including meeting or exceeding minimum prospecting KPIs.

Sales & Client Consultation

Conduct in-home and on-site consultations to assess customer needs and preferences

Educate clients on available AV, smart home, and networking solutions

Design and propose customized AV systems, including equipment, layout, and pricing

Create and present professional proposals with clear scopes of work

Lead Management

Follow up on leads generated through marketing, showroom visits, and referrals

Maintain CRM documentation for sales activity, customer interactions, and follow-up schedules

Collaborate with marketing and operations teams to ensure alignment on promotions and offerings

Project Coordination

Work with the Smart Home or AV installation team to ensure accurate job scope and installation timelines

Conduct project walkthroughs with installers and clients when needed

Ensure change orders and upgrades are documented and communicated

Customer Experience & Relationship Building

Serve as the primary point of contact throughout the sales and pre-install process

Ensure a seamless transition from sale to install, addressing any concerns or scope clarifications

Maintain long-term client relationships to support referrals and repeat business

Industry Expertise

Stay current with new AV and automation technologies and trends

Attend training sessions and vendor demos to stay knowledgeable on products and solutions

Assist in updating sales tools, showroom setups, and demo systems