Incident Manager / Operations Specialist (Ex-Capital One or Ex-Discover Financial)

Mody''s looking for Incident Managers / Operations Specialists with strong experience in Incident management, monitoring, and resolution response for the Capital One. The selected candidates will design, develop, and maintain scalable data processing solutions and support large-scale data engineering initiatives.

Need to work on Mody''s payroll as W2 employee. Ex-Capital One or Discover Financial are mostly prefer.

Responsibilities

• Monitor applications, infrastructure, and production environments for incidents and alerts.
• Own incident response from identification through resolution and closure.
• Coordinate with application, infrastructure, cloud, and engineering teams during major incidents.
• Perform incident triage, impact assessment, escalation, and resolution tracking.
• Monitor systems using tools such as Splunk, Datadog, Dynatrace, AppDynamics, or similar.
• Conduct root cause analysis and prepare incident reports.
• Track SLAs, response times, and resolution metrics.
• Participate in on-call and production support activities.
• Identify recurring issues and recommend preventive and corrective actions.
• Maintain incident documentation, runbooks, and operational procedures.
• Communicate status updates to technical teams, management, and business stakeholders.

Required Skills

• 5+ years of experience in Incident Management, Production Support, or IT Operations.
• Strong knowledge of incident, problem, and change management processes.
• Experience with monitoring and alerting tools.
• Good understanding of Linux/Unix, SQL, APIs, cloud environments, and application infrastructure.
• Experience with ServiceNow or similar ITSM tools.
• Strong troubleshooting, analytical, and communication skills.
• Ability to work effectively in high-pressure production environments.
• Experience coordinating P1/P2 incidents and cross-functional technical teams.

Preferred Skills

• ITIL certification.
• Experience with AWS/Azure/Google Cloud Platform.
• Knowledge of Python or Shell scripting for operational automation.
• Experience with Agile/Scrum environments.
• Experience preparing RCA and post-incident review documentation.