Business Analyst/ Functional Analyst

Role: Business Analyst/ Functional Analyst
Location: Remote
Duration: 9+ Months
 

Required skills:
Role Title: Business Analyst/ Functional Analyst

Required Skills:

2-4 years of experience

 

Preferred Skills:

Demonstrated ability to participate in design sessions and facilitate outcomes with multiple stakeholders

Demonstrated experience working within or alongside a case management system for social benefit programs, with the ability to incorporate case worker workflows, customer/member experience considerations, roles/permissions, task management, and correspondence/notice impact into solution design and delivery requirements

Demonstrated experience translating federal and state requirements into delivery-ready artifacts (e.g., business requirements, user stories, process flows, decision logic, acceptance criteria, and traceability)

Understanding of the Software Development Life Cycle (SDLC), with demonstrated experience conducting delivery risk assessments and developing practical mitigation recommendations

Technical/solution design capability, including API design/behavior, integration/data flow considerations, and impacts to mobile and multi-channel experience

Working knowledge of SQL for data analysis, validation, and troubleshooting

 

Responsibilities

Understanding of SNAP, TANF, QHP, Medicaid/Medicare programs, including the operational impacts of policy changes (2-4 years of work experience)

Experience with gathering requirements, working with clients, cross-functional stakeholders, drive alignment across policy, operations, vendors, and delivery teams

Translate federal/state requirements into system-ready artifacts (business requirements, user stories, process flows, decision logic, acceptance criteria, and traceability)

Support solution design for complex systems, including API behavior, integration patterns, data flows, and mobile/channel impacts

Work within or alongside a case management system for social benefit programs, incorporating case worker workflows, customer/member experience, roles/permissions, tasks, and correspondence/notice impacts

Plan and support testing for eligibility and enrollment, including edge cases, regression impacts, and end-to-end scenarios across channels

Support testing and validation of interfaces/integrations (upstream/downstream), including error handling and reconciliation

Apply a strong understanding of the Software Development Life Cycle (SDLC); conduct delivery risk assessments and develop mitigation recommendations

Perform data validation and troubleshooting using SQL as needed

 

Expected Deliverable(s)

Incident triage and root cause analysis.

Production operations for key activities

Creating SQL scripts for data analysis.

Translate business requirements into system requirements and create/update BRD/FDD’s accordingly.

Perform independent validations of changes in pipeline.