Implementation Specialist - Primary Care

At Bupa, purpose meets possible. Join us and help shape a future where healthcare is more connected, more personal and more human.

We're a global healthcare leader trusted by millions and committed to helping people to live longer, healthier, happier lives and making a better world. Healthcare is changing, and so are we. We're investing in more clinics, better systems and smarter, more connected ways to help our customers. As we continue to expand our services and invest in innovation, you'll help create a healthcare system that meets people where they are, responds to what they need and leaves them better than before.

Here, your work has purpose, your voice matters and your future is full of possibility.

This strategy focuses on improving existing services while reimagining the future of healthcare delivery. Key to this transformation is embedding innovation and a customer-first approach, with a strong emphasis on Connected Care to provide truly integrated and personalised healthcare for all.

About the Role

Bupa are seeking an experienced Implementation Specialist for a 6 month contract, can be based in Melbourne or Sydney

The Implementation Specialist - Primary Care is a strategic role responsible for delivering and embedding innovative digital health solutions across Bupa's national network of health centres. Working at the intersection of healthcare, technology, product management and operations, you will help bring Bupa's Connected Care strategy to life by improving clinician experience, increasing patient access and supporting sustainable commercial growth.

Key Responsibilities

• Drive the implementation and adoption of digital health solutions across Bupa's primary care network.
• Deliver innovative clinical technologies including AI scribes, performance analytics dashboards and patient engagement tools.
• Partner with clinicians, practice managers and operational leaders to understand workflow challenges and design practical digital solutions.
• Co-design product vision, roadmaps and implementation plans with end users to ensure solutions meet both clinical and commercial needs.
• Deliver end-to-end implementation activities including planning, stakeholder engagement, training, rollout and post-launch support.
• Drive user adoption and change management by building capability and confidence across clinical teams.
• Monitor product performance, adoption and benefits realisation, using data and user feedback to drive continuous improvement.
• Support the integration of new technologies into existing clinical workflows to improve efficiency, patient experience and service delivery.
• Contribute to the launch of new healthcare services enabled by digital innovation.
• Work closely with the Product Manager - Primary Care Technology, Clinical Lead and General Manager of Clinical Innovation to strengthen product management capability and promote consistent product practices across Bupa.
• Help optimise clinician productivity, patient retention, billing performance, capacity utilisation and overall business outcomes through technology-enabled transformation.

About You

• Demonstrated experience working within primary care environments, including general practice, dental and/or optical clinics.
• Strong understanding of the commercial, operational and clinical drivers that influence primary care service delivery and business performance.
• Experience implementing and supporting digital health technologies within clinical settings, with exposure to platforms such as:
• AI scribe solutions (e.g. AutoMedAI)
• Cubiko
• HotDoc
• Best Practice electronic health records (EHR)
• Proven success leading the implementation, adoption and optimisation of new technologies and digital tools across healthcare environments.
• Experience designing and delivering training, education and change management initiatives for clinicians, practice managers and operational teams.
• Strong stakeholder engagement, facilitation and communication skills, with the ability to influence and build trusted relationships across all organisational levels.
• Experience managing multiple initiatives simultaneously within fast-paced, complex and collaborative environments.
• Strong analytical and problem-solving capability, with the ability to interpret data, evaluate business performance and balance commercial, operational and technical considerations.
• Highly collaborative with the ability to lead, influence or support initiatives as appropriate to achieve successful implementation outcomes.

Here at Bupa your wellbeing, identity, and personal story are respected and valued. We are committed to building diverse teams that are reflective of the communities we serve and fostering a fair and inclusive workplace free from discrimination, bullying and harassment. We encourage applicants from all backgrounds and experiences, including Aboriginal and Torres Strait Islander peoples, veterans, people with disabilities, and LGBTQIA+ applicants and are dedicated to removing barriers to participation.

To learn more about working at Bupa please visit our website: